COVID-19 Processes & FAQ
Your safety and that of our team are of paramount importance to us, and so we’ve had to introduce a range of safety measures including changes to our opening hours, cleaning schedules, gym access, changing facilities and access to our swimming pool & sauna.
No longer a member of St James's? Understandably many of you paused or cancelled memberships during lockdown but if you would like to restart it, please contact us and we’ll get you set up and ready to go!
Our F.A.Q. also addresses any additional questions you may have.
To provide updated cleaning, we've had to restrict our opening hours on weekends. This means that our current, updated opening hours are now Monday to Friday 6.30am- 11pm and Weekends / Bank Holidays 10am-4pm.
Recognising the need to ensure our environment is as clean as possible, we now have an enhanced cleaning schedule, including a full sanitizing spray (with a very cool backpack-style dispenser!) before we open in the morning, and at various times through the day. In addition, sanitizing stations with antibacterial spray and paper towels can be found throughout the gym.
Signage around the gym is also in place to remind everyone about the importance and need for cleanliness. We encourage clients to wipe any piece of equipment prior to use and when you’re done with it.
Government guidelines require us to ensure that we don’t get over-crowded, and the recommendation in this regard is to use a booking system. Whilst we do have one set one up and ready to go, we won’t be using it in the initial stages as we do not anticipate large numbers of gym visitors. We will, of course, review this constantly and may introduce it at a later stage.
Government guidelines encourage you to arrive changed and to ideally use the shower and changing facilities at your office after your workout. That said though, as we have a swimming pool and as many of you are likely to use the pool, we can keep our facilities open.
We will have towels available for use in the changing rooms but are not able to provide gym or sweat towels for your use in the gym.
Our swimming pool is permitted to open however we’ll be limiting numbers to a maximum of 2 people at one time. The sauna will remain closed until further notice as according to the government, “the risk of transmission is unclear”.
The Squash Court is open again to members of the In & Out and Nordic Balance.
In order to comply with government requirements, we’ve also taken the decision to make another change to the way that the court is booked. Our new system will allow you to either pay-as-you-go or prepay for a block of 5 squash games. These credits will be used when you book online, which means no more coins! Once you’re set-up, you can make squash bookings online.
It does mean that any no-shows or cancellations within 24 hours will be charged as if you’d arrived, so we’d encourage you to be diligent about this. In order to get set up to play squash, please contact us.
We will continue to offer in-gym and remote Personal Training sessions. If you trained with us prior to lockdown and want to get your sessions going again, then please contact us and we’ll help to get your training booked in.
Even with the change from 2m to 1m+, we still don’t feel that our studio is big enough to safely run classes. As such, our classes will now take place in our squash court, located on the 4th floor. Classes will still be limited to 6 people to ensure we’re able to socially distance ourselves.
To start with we continue to have most of our classes online, which means we’ll be offering a limited number of in-gym classes. We will review this constantly and add more classes as more of our members come back. View & book classes.
Equipment in classes will be limited. If you would feel more comfortable to bring your own mat (for yoga or Pilates classes) then feel free to do so.